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BRIXTON | SYSTEMS

Software Demo Access

Private demonstration. Access by invitation only.

Dashboard
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Operations Dashboard

Citywide service and maintenance overview, Wednesday June 24, 2026

Open Service Requests
847
+34 in last 24h
Work Orders Active
234
52 scheduled today
Inspections Today
28
6 inspectors on duty
Permits Pending
63
11 over 30 days

Work Orders by Type

SLA Compliance (30 day)

91.4%
Resolution within SLA target
1,204 on time113 breached

Open Requests by District

Today's Schedule

  • 07:30
    Water main repair, Cedar Ave
    Crew A - Marcus Bell, District 2
  • 09:00
    Building inspection, 442 Oak St
    Insp. R. Delgado, District 1
  • 10:15
    Pothole patching, Route 9 corridor
    Crew C - Hector Ruiz, District 4
  • 13:00
    Street light circuit, Maple Plaza
    Crew B - Dana Okoro, District 3
  • 14:30
    Fire safety inspection, City Library
    Insp. T. Nguyen, District 1

Work Orders by Status

Work Order Volume by Month

Priority Distribution

Average Resolution Time by Category

Hours from work order open to close, trailing 90 days.

Service Requests

311 intake and citizen-reported issues

Report a Problem (Public Intake)

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Work Orders

Field maintenance and repair orders

Work Orders by Status

Priority Distribution

WO #SR RefTypeLocationDepartmentPriorityAssigned CrewScheduledStatusSLA Due
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Details
Parts Used
Labor
Inspections
History

Status Update

Click to attach site photos (drag and drop supported)
Part #DescriptionQtyUnit CostLine Total

Add Part

TechnicianHoursRateLabor Cost

Log Labor

Inspection #TypeInspectorDateResult
INS-4421PlumbingR. DelgadoJun 22, 2026Pass
INS-4439BuildingT. NguyenJun 24, 2026Pending
  • Jun 20
    Work order created from SR-100482
    System intake, auto-assigned to Public Works
  • Jun 21
    Assigned to Crew A (Marcus Bell)
    Dispatcher: L. Okafor
  • Jun 22
    Status changed to In Progress
    Parts requisitioned from inventory
  • Jun 23
    Labor logged, 4.5 hours
    Marcus Bell at $48.00/hr

Inspections

Queue for today and the upcoming week

Inspection #TypeAddressInspectorScheduledStatus
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Inspection Checklist

    Result

    Sign here (signature capture disabled in demo)

    Permits

    Active permits and applications

    Permit #TypeApplicantAddressIssue DateExpirationStatus

    Permit Fee Schedule

    Building (per $1k value)$12.50
    Electrical, base$95.00
    Plumbing, base$85.00
    Mechanical, base$90.00
    Sign, per face$140.00
    Demolition$310.00
    Encroachment$220.00
    Plan review surcharge15% of fee

    Related Inspections

    • PER-2026-3318
      Footing inspection
      Scheduled Jun 26, R. Delgado
    • PER-2026-3290
      Rough electrical
      Passed Jun 19, M. Akin
    • PER-2026-3274
      Final plumbing
      Scheduled Jun 27, T. Nguyen

    Field Schedule

    Crew assignments, week of June 22 to June 28, 2026

    Tip: drag a block to reorder a crew's day
    CrewMon 22Tue 23Wed 24Thu 25Fri 26
    Crew A
    Marcus Bell
    Water main repair
    07:30 Cedar Ave
    Hydrant flush
    09:00 District 2
    Valve survey
    08:00 Route 9
    Meter swaps
    10:00 Maple
    Leak survey
    08:30 District 5
    Crew B
    Dana Okoro
    Light circuit
    13:00 Maple Plaza
    Sign install
    09:30 Elm St
    Panel repair
    11:00 City Hall
    Pole audit
    14:00 District 3
    Outlet repairs
    10:00 Library
    Crew C
    Hector Ruiz
    Mow medians
    07:00 Route 9
    Pothole patch
    10:15 Route 9
    Tree pruning
    08:00 Oak Park
    Debris haul
    09:00 District 4
    Sinkhole repair
    07:30 Birch Ln
    Crew D
    Priya Shah
    HVAC service
    09:00 Rec Center
    Filter change
    11:00 City Hall
    Boiler check
    13:30 Fire Stn 4
    Chiller repair
    08:00 Library
    PM rounds
    10:00 District 1
    Critical priority
    High priority
    Routine
    Crew available

    Parts and Inventory

    Stockroom catalog and movements

    Parts Catalog

    Part #DescriptionCategoryOn HandMin LevelUnit CostTotal Value

    Issue Parts to Work Order

    Receive Parts

    SLA Management

    Response and resolution targets, breach tracking

    SLA Compliance (30 day)

    91.4%
    Resolution within SLA target
    1,204 on time113 breached

    Average Resolution Time by Category

    Hours from work order open to close, trailing 90 days.

    SLA Rules

    Request TypePriorityResponse TimeResolution TimeEscalation

    Compliance by Request Type

    Breach Analysis (last 6 months)

    Breach rate trending down 4.2 points since Q1. Water Leak and Critical Pothole categories drive most escalations.

    Reports

    Operational and compliance reporting

    Open Requests by Department

    Backlog snapshot grouped by responsible department.

    DepartmentOpenOverdue
    Public Works31241
    Water Utility18823
    Parks and Rec1479
    Transportation12618
    Facilities746

    Crew Productivity

    Completed orders and average handle time per crew.

    CrewClosedAvg Hrs
    Crew A - Bell583.2
    Crew B - Okoro612.8
    Crew C - Ruiz722.1
    Crew D - Shah493.6

    Permit Revenue

    Fees collected by permit type, fiscal year to date.

    TypeIssuedRevenue
    Building421$284,150
    Electrical356$33,820
    Plumbing298$25,330
    Sign112$15,680

    SLA Breach Log

    Detailed list of breached requests with cause codes.

    SR #TypeDays Over
    SR-100412Water Leak3
    SR-100388Pothole5
    SR-100355Tree Hazard2
    SR-100341Street Light4

    Settings

    Agency configuration

    Agency Profile

    Notification Preferences